Return and Refund Policy

Effective Date: 08/19/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Precision Edge Supply website located at https://precisionedgesupply.shop/ ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: support@precisionedgesupply.com
Phone: 832-250-6226
Address: 8227 Ryan Park Dr, Houston, TX 77095, United States
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return
To initiate a return:

  • Contact Customer Service: Email us at support@precisionedgesupply.com or call 832-250-6226 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

  • Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a prepaid shipping label.

4.2 Preparing Your Return

  • Securely pack the item in its original packaging.

  • Ensure all accessories, manuals, and free gifts are included.

  • Include the return authorization form and any necessary supporting documents.

  • Affix the prepaid shipping label provided in our email.

4.3 Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.

  • Use a trackable shipping method to ensure your package arrives safely.

5. Return Shipping Costs

No costs to the customer for return shipping (covered by Precision Edge Supply).

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging.

  • Request: Must be made within 30 days of receipt.

  • Refund: A refund will be issued to the original payment method minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 30 days of receiving the item.

  • Documentation: Provide photos or videos of the defect or damage.

  • Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.

  • Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.

  • Resolution: We will initiate an investigation with the carrier. If confirmed lost, we will offer a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products.

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary goods (including underwear, swimwear, and personal care items), unless unopened and unused.

  • Gift cards and downloadable software products.

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after we receive and inspect the returned item.

  • We will notify you via email regarding approval or rejection.

8.2 Refund Processing

  • Method: Refunds will be processed to the original payment method used at purchase.

  • Time Frame: Refunds are issued within 7 business days of approval. It may take up to 10 business days for funds to appear, depending on your bank or card provider.

8.3 Partial Refunds
Partial refunds may be granted in certain cases:

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

9. Exchanges

  • Eligibility: Items can be exchanged if defective, damaged, or incorrect.

  • Process: Contact us at support@precisionedgesupply.com to request an exchange.

  • Shipping Costs: For defective or incorrect items, we cover the shipping. For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

  • Return Window: Returns must be reported and shipped within 30 days of receiving the product.

  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days.

  • Refund Period: It may take up to 7 business days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

Precision Edge Supply
support@precisionedgesupply.com
832-250-6226
8227 Ryan Park Dr, Houston, TX 77095, United States